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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Hancock

March 26, 2025

5  out of  5
rating by David Hancock
"Had them for years, had to make a few claims. They were on point every time. Could not ask for better service."
We responded:
"Thanks!"
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Marvin Chapman

March 26, 2025

5  out of  5
rating by Marvin Chapman
"Service was precise and timely. Friendly"
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Radio Pastor

March 19, 2025

5  out of  5
rating by Radio Pastor
"The Laurel and Staff is number 1"
We responded:
"Thank you for your kind words! The team and I work hard to provide excellent service, and it’s wonderful to hear that their efforts made a difference. Give us a call for any questions! – Lori"
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Neatah

March 11, 2025

5  out of  5
rating by Neatah
"Ty was patient, consistent, and helpful! I really appreciated his willingness to help me through the process. -Jess B."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that Ty's patience and dedication made the process smoother for you. He takes pride in helping others, and your kind words mean a lot. If you ever need anything, don't hesitate to reach out. We appreciate you! – Lori"
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Lender Mckinzie

February 13, 2025

4  out of  5
rating by Lender Mckinzie
"Very friendly and knowledgeable about insurance. Was very helpful in setting up my drive mode. I could not have done it without them. Thanks for all your help."
We responded:
"Thank you for your kind words! We're glad to hear that our team was able to assist you. Helping customers navigate their insurance needs is important to us, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help.– Lori"
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John Harkless

February 7, 2025

5  out of  5
rating by John Harkless
"I used Butler's collision. The people were great and very polite. I really enjoyed speaking with them. My car looks new ! I recommend them to everyone! So happy!"
We responded:
"Thank you for your review, John! It’s fantastic that your car looks brand new and that you’re so happy with the results! Your recommendation means a lot, and we appreciate you sharing your experience! - Lori"
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Regina Reddoch

February 7, 2025

5  out of  5
rating by Regina Reddoch
"Great service!"
We responded:
"Thank you, Regina! Providing excellent service is our top priority, and we appreciate your support. If you ever need anything, don’t hesitate to reach out. Thanks again! – Lori"
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Caleb West

February 4, 2025

5  out of  5
rating by Caleb West
"Very informative and helpful with picking the best policies for my vehicles and home."
We responded:
"Thank you, Caleb! We’re so glad to hear that you found our team informative and helpful in selecting the plans for your vehicles and home. If you ever have questions or need further assistance, we’re here to help. Thanks again for your support! – Lori"
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Yawh Yawh

January 27, 2025

5  out of  5
rating by Yawh Yawh
"They are the best ever..they will always be there for you and help you in all insurance situation thank you state farm ...10 stars 🌟 😃😃😃😃😃😃😃😃😃❤❤❤❤❤💞💞💞💞💞💞💞"
We responded:
"Thank you so much for your amazing review and kind words! Knowing that we’ve been able to support you in all your insurance needs truly means the world to us. Your enthusiasm and appreciation inspire us to continue providing amazing service. Thank you for being such an incredible part of the State Farm family! If you ever need anything, we’re here for you. – Lori"
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chris McGregor

January 27, 2025

5  out of  5
rating by chris McGregor
"Everything always goes smoothly when I talk to any employee at Lori Hearn State farm insurance. Very good service thank you"
We responded:
"Thanks Chris. My team works hard to stay up to date on industry and company standards, to offer the best service possible to our customers. Thank you for your loyalty. If you ever need anything, we’re here for you. – Lori"
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Mark Stevens

January 27, 2025

5  out of  5
rating by Mark Stevens
"The insurance agents in that office were top notch my experience with them was satisfying they are very helpful I would recommend them to anybody that I talk to that's looking for insurance."
We responded:
"Thank you so much for your fantastic review, Mark! Happy to hear that you had such a satisfying experience with our team. Providing top-notch service and helpful guidance is our goal, and it means a lot to us that you’d recommend us to others. If you ever have questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support! – Lori"
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Janice Keyes

January 27, 2025

5  out of  5
rating by Janice Keyes
"Very impressed with the assistance I received! The process was extremely fast! I am looking forward to a long business"
We responded:
"Thank you for your wonderful review, Janice! We’re thrilled to hear that you were impressed with the assistance you received and that the process was quick and seamless. We’re excited to have the opportunity to work with you and will strive to continue to provide exceptional service. If you ever have questions or need assistance, don’t hesitate to reach out! – Lori"
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DaOvaseea

December 5, 2024

5  out of  5
rating by DaOvaseea
"Excellent, friendly service. I came in to handle business for my recently deceased Mother. Connie couldn't have made the process simpler. Thank you so much!"
We responded:
"Thank you so much for your kind review! We’re truly sorry for your loss and glad that Connie was able to assist you during such a difficult time. Making the process easier for you is our priority, and it means a lot to know that she provided the support you needed. Please don’t hesitate to reach out if you need anything else. Thank you again for your support and for sharing your experience with us! – Lori"
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DAVID HERRON

December 3, 2024

5  out of  5
rating by DAVID HERRON
"Very beautiful office, very clean. The employees were very respectful. I’m proud to be apart of your team. The person that helped me set up my new account was the best. Thank you, Lori. 😊"
We responded:
"Thanks David. We're glad to have you as a client!"
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Ronnie Powell

November 22, 2024

5  out of  5
rating by Ronnie Powell
"State Farm is a great insurance company to be with. They are affordable and dependable with friendly customer service. I have and will recommend them to friend's."
We responded:
"Thank you so much, Ronnie! We're thrilled to hear you find State Farm affordable, dependable, and that our team’s friendly service made a difference. Your recommendation means the world to us, and we’re always here to help you and your friends with your insurance needs! -Lori"
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Crystal Swear

November 12, 2024

5  out of  5
rating by Crystal Swear
"I have had coverage with State Farm for several years now and no matter if I have needed vehicle insurance or home insurance , they are always very personable and work hard to meet all our needs!!!!"
We responded:
"Thank you for your kind words, Crystal! I’m so glad to hear that you've had a great experience with us over the years. It means a lot to know that we’ve been able to meet all your insurance needs, whether for your vehicle or home. We aim to provide personable, dedicated service, and I’m thrilled that it's made a difference for you! – Lori"
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Clay Stephenson

November 6, 2024

5  out of  5
rating by Clay Stephenson
"Excellent service"
We responded:
"Your 5-star review means a lot to us! We’re glad to know that our service was up to your standards. Thanks for your positive feedback! -Lori"
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Latrecia Wright

October 21, 2024

5  out of  5
rating by Latrecia Wright
"DeAnn was very helpful and amazing"
We responded:
"Thank you so much, Latrecia! It’s nice to know our team has been able to help with your needs. If you have additional questions or concerns, don’t hesitate to reach out. Thanks again! – Lori"
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Kathy Green

October 21, 2024

5  out of  5
rating by Kathy Green
"I can’t say enough good things about State Farm. Any time we have had dealings with them, from general business to a tree falling on our house during a hurricane, we have received help quickly. They are all so polite and willing to help, and we appreciate them."
We responded:
"Thank you so much for your wonderful feedback, Kathy! I’m so glad you had positive experiences with our team, even during challenging times. We strive for quick, helpful, and polite service, and we’re glad to know we’ve been able to assist you when it mattered most. Your appreciation means a lot to us. If you have additional questions or concerns, don’t hesitate to reach out. Thanks again for your support! – Lori"
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Brenda Newcomb

October 21, 2024

5  out of  5
rating by Brenda Newcomb
"Always helpful with whatever my needs are! They are the best!!"
We responded:
"Thank you so much for your kind words and five-star review, Brenda! I’m happy to hear that our team has been able to help with your needs. Providing amazing customer service is our goal, and we're glad to know we've met your expectations. If you ever need anything, don’t hesitate to reach out. Thanks again for your wonderful feedback! – Lori"
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Jessica Ballard

October 21, 2024

5  out of  5
rating by Jessica Ballard
"Lukas was very easy to work with. He got me insurance cheaper than what I was paying."
We responded:
"Thank you so much for your five-star review, Jessica! I’m thrilled that Lukas made the process simple and helped you choose your insurance option. We aim to provide great service and savings! If you need anything, we're here for you. Thanks again for choosing us and for your support! – Lori"
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Ben Fuller

October 18, 2024

5  out of  5
rating by Ben Fuller
"Awesome company very helpful. Lukas went above and beyond to help me get my insurance and is a great and caring person I highly recommend them"
We responded:
"Thank you so much, Ben! I’m so glad to know Lukas went above and beyond to help you with your insurance. We strive for caring and helpful service, and it’s wonderful to know that Lukas made such a positive impact. Your recommendation means the world to us! If you ever need anything, don’t hesitate to reach out. Thanks again for your support! – Lori"
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Khadijah Davis

October 15, 2024

5  out of  5
rating by Khadijah Davis
"Very helpful, very informative, very nice staff and employees.very satisfied 🙌🏾"
We responded:
"Thank you so much for your kind review, Kadijah! I’m so happy to hear that you found our team to be helpful, informative, and friendly. Creating a positive environment and experiences is our top priority, and we’re glad we could meet your expectations. If you ever need anything, don’t hesitate to reach out. Thanks again for your support! – Lori"
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anji371

October 7, 2024

5  out of  5
rating by anji371
"Ty was very helpful and patient and answered all of my questions"
We responded:
"Wonderful to hear! I’m glad to hear Ty was able to assist you and all questions asked were answered. Thank you for the review!—Lori"
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Anthony Thigpen

October 3, 2024

5  out of  5
rating by Anthony Thigpen
"When I walk in, I was automatically welcome by a representative. I didn’t have to wait no time. The process was quick, smooth, and painless. Thank you guys for the service."
We responded:
"Thank you so much for your wonderful review, Anthony! We’re thrilled to hear that you felt welcomed immediately and that the process was quick, smooth, and painless. We aim to provide excellent service with no wait time, and we’re so glad we could deliver that experience for you!– Lori"